Terms & Privacy

Effective date: [Month Day, Year]

These terms apply to SMS messages sent through the Givergy Canada SMS Program (the “Program”). Givergy provides event technology that charities use to manage activities such as event registration, mobile bidding, silent auctions, and event-related payments. Messages sent through the Program relate to the specific charity event or auction campaign for which an attendee registers.

1. Program messages

Depending on the event and the attendee’s choices, Program messages may include:

  • Two-factor authentication (2FA) codes used during registration;
  • Registration confirmations and event information;
  • Auction and campaign updates;
  • Outbid and winning-bid notifications;
  • Payment notifications or secure links for amounts due for auction items or other event-related purchases; and
  • Marketing messages relating only to an event or campaign for which the attendee has separately agreed to receive such messages.

SMS messages will not request donations. Bids, card registration, payments, and other transactions are not completed by SMS. Any link included in a message directs the attendee to a Givergy-hosted website, where the applicable interaction or transaction takes place in a web browser.

2. Consent and eligibility

By providing a mobile number and agreeing to receive Program messages during event registration, you consent to receive SMS messages for the disclosed purposes. Consent to receive a 2FA code or other transactional message does not, by itself, constitute consent to receive marketing messages.

You must be the authorized user of the mobile number provided or have permission from the authorized user. Participation in the Program is not a condition of purchasing goods or services.

3. Message frequency and duration

Message frequency varies based on your activity and the applicable event or auction campaign. The Program is event-based, and campaign messages are expected to end after the relevant event or campaign has concluded. A one-time 2FA request will generally result in one authentication message, although another code may be sent if requested.

4. Message and data rates

Standard message and data rates may apply. Charges are determined by your wireless carrier and mobile service plan. Givergy and the participating charity are not responsible for charges imposed by your carrier.

5. Opting out and resubscribing

You may opt out at any time by replying STOP. For service in French, reply ARRET. After opting out, you will receive a confirmation message and no further Program messages will be sent unless you provide consent again.

If you opted out accidentally and wish to receive messages again, reply START or register again through the applicable event website. Resubscription may be subject to confirmation and the requirements of the specific event or campaign.

6. Help and customer support

For help in English, reply HELP. For help in French, reply AIDE. You may also reply INFO for program and support information.

Customer support:

  • Phone: 1-888-517-6345
  • Email: [support email address]
  • Website: [support-page URL]

7. Delivery and availability

Message delivery is subject to effective transmission by your wireless carrier and is not guaranteed. The Program may not be available through every carrier, device, or location. Givergy, the participating charity, wireless carriers, and their service providers are not liable for delayed, undelivered, or misdirected messages to the extent permitted by law.

8. Privacy

Givergy processes personal information in accordance with its privacy policy and applicable law. Information may also be processed on behalf of the charity hosting the event, as described in the notices presented during registration.

Read Givergy’s Privacy Policy: [privacy-policy URL]

9. Changes to these terms

Givergy may update these terms from time to time. The revised terms will be posted on this page with a new effective date. Material changes to the Program may also require additional consent or approval before they take effect.

10. Contact

Questions about the Program may be directed to:

Givergy Canada
[Canadian business address]
[support email address]
1-888-517-6345